Privacy Information

This Privacy Information explains how MzansiAI (“we”, “us” or “our”) collects, uses, retains and protects personal information when you visit our website, open an account or use our trading and support features. It should be read alongside the Terms of Use and applies to both visitors and registered users.

Information we collect

We may collect identifying details, including your given name and family name, contact details such as your email address and phone number, country of residence, IP address, technical activity records, account preferences, and information provided in forms, support enquiries, or payment verification. Some details are necessary to create an account and process deposits or withdrawals; others help secure access and keep our services dependable.

Purposes for using your information

• To create, verify and manage your account
• To provide the platform, market visualisations and assistance from our support team
• To comply with legal obligations, anti-fraud measures and relevant regulatory requirements
• To improve platform reliability, detect improper use and secure logged-in sessions
• To deliver necessary account communications, such as deposit status notices and planned maintenance updates

How we protect information

We apply technical and organisational measures appropriate to the risks involved. These may include SSL protection for data in transit, access permissions, monitoring of sensitive connections and, where offered, two-factor authentication. No system can promise complete security, so contact [email protected] promptly if you believe your account or information has been accessed without permission.

Choices and rights concerning your data

Depending on the laws applicable to you, you may have rights to view, correct, restrict or delete certain personal information, or to object to specific uses. Email [email protected] using the subject “Data rights” and provide the email address linked to your account. We may take reasonable steps to confirm your identity before processing the request.

Retention and service providers

We retain information for as long as needed to provide the service, comply with legal requirements or resolve disagreements. Trusted specialist suppliers, such as hosting companies, payment processors and transactional email providers, may process information on our behalf under documented instructions and appropriate safeguards.

Cookies and system records

Our site may rely on cookies and similar tools to maintain sessions, help secure the platform and understand overall visitor activity. You can adjust your browser to restrict certain cookies, but doing so may interfere with features including account sign-in and stored settings.

Privacy enquiries

For questions about this notice or the rights available to you, please email [email protected]. We aim to provide a clear response within a reasonable period, subject to any necessary identity checks.