Support centre
Useful answers about the platform
Before opening an account or depositing funds with MzansiAI, read these notes on setup, security, charges, automation, withdrawals and market access. Trading involves the risk of losing capital, and results are not guaranteed. Keep transaction confirmations available so you can check fees and processing estimates.
Create an account with your basic information, confirm your email address, and add at least R250. You can then access live charts, risk settings, AI-assisted signals and guided onboarding. Check the fees shown before approving a transaction, and use only funds you can afford to lose. For assistance, contact us through the Contact page.
Protection features include SSL encryption, two-factor authentication and verified payment providers. Account data is handled according to robust privacy and security procedures. These controls help safeguard access and payments, but they do not remove market risk: prices can fall and you may lose capital.
Any relevant deposit, withdrawal or trading costs are displayed before you authorise the transaction. No extra undisclosed charge is added once you confirm. Check the full on-screen breakdown, including the anticipated processing time, before transferring funds.
Yes. You can configure AI-assisted bots around your preferred risk settings or execute trades manually. You remain responsible for the chosen parameters, limits and stop-loss settings. Automation may streamline execution, but it cannot guarantee gains or prevent losses. You can switch between manual and automated trading at any time.
Start a withdrawal from your dashboard. Processing commonly takes 1 to 3 business days, depending on whether the funds are sent by card, bank transfer or e-wallet. The relevant fee and estimated timeframe appear before approval. Keep the request information and contact support if it stays pending beyond the stated period. Include your account email and the reference shown on screen so the team can review it efficiently.
No. MzansiAI offers guided onboarding, educational resources and assisted tools for people who want to develop their skills steadily. Experienced traders can also access detailed charts and risk-management features. Whatever your experience, read the terms carefully, act prudently and use the 24/7 support service whenever you need clarification.
The platform combines cryptocurrency, forex, shares and commodities with live prices and analytical tools. Choose a hands-on approach or enable automation according to your preferences. Available instruments may change, so log in to view the latest market selection.
Support is available 24/7 for account, deposit, withdrawal and platform-tool questions. Use the Contact page to find the support email, or open a ticket from your account after signing up. Where possible, matters involving active transactions receive priority. Never share your full password or 2FA codes with an unexpected caller or message sender.
Looking for further guidance on registration, fees or account security?
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