Help is available when you need it

The MzansiAI support team assists with account access, deposits, withdrawals, charts, and AI-supported features. Help is available 24/7, but it does not provide personal investment advice or promise returns.

When contacting us, include the email connected to your account, the nature of your request—such as registration, payments, or platform assistance—and any useful screenshots. Clear details help us review the matter efficiently and avoid unnecessary follow-up.

Questions involving open transactions or withdrawals that are still processing may be handled first where possible. For your security, we will never ask for your full password or 2FA codes in an unsolicited email.

Just getting started with MzansiAI? Create your access from the registration page in a few minutes, and return here whenever you need help. Our FAQ answers frequent questions about fees, account security, and the markets available.

Email the support team

For general questions, verification issues, deposits, or withdrawals, email the address shown below. Use a descriptive subject line, such as “Withdrawal pending”, “2FA login assistance”, or “Fees enquiry”.

[email protected]

Expected reply window

Most first replies arrive within a few hours. Higher enquiry volumes or payment checks may extend the wait, and we will provide an update when there is meaningful progress.

Explore MzansiAI

You can register in a few minutes without a phone call. After opening your account, our support team can help you find your way around the interface and review your initial risk settings.

Create your account

Requests we commonly handle

Opening an account and verifying your email address
Deposits, available payment methods, and displayed fees
Withdrawals, processing periods, status updates, and requested documents
Account protection, 2FA, active sessions, and device permissions
Using charts, signals, and automated platform tools

When support is available

The contact options listed here are monitored 24 hours a day. Unless enquiry volumes are exceptionally high, routine questions are generally answered within one business day.

View the full FAQ

Please keep in mind that trading may lead to a loss of capital. MzansiAI support can explain how the platform and its tools work, but cannot provide tailored investment recommendations.